Refund & Return Policy

We genuinely value your satisfaction with every purchase. If you need to request a return or refund, please do so within 30 days of delivery. For more information, kindly refer to our Return & Refund Policy.

We strive to ensure your satisfaction with every purchase. Please review our return and refund policy carefully:

 

Return & Refund Eligibility:

  • Return and refund requests must be filed within 30 days of the delivery date.
  • We do not accept remorse returns (i.e., non-defective returns due to change of mind).
  • We do not accept cancellations once the order is placed and is being processed for shipment.

 

Cases & Resolutions:

1. Delayed in Transit / No Tracking Information

If tracking info is not updated for more than 7 business days after the shipping label was created:

  • Option 1: Full refund within 3 business days of the refund request.

  • Option 2: Re-delivery within 3–5 business days, as requested.

Note: Not applicable during special periods such as holidays, COVID-19, extreme weather, or other abnormal events.

 

2. Damaged in Transit

If the package is damaged during transit, with valid proof:

  • Option 1: Full refund within 3 business days of the refund request.

  • Option 2: Re-delivery within 3–5 business days, as requested.

Valid Proof: Screenshot showing damage indication on the logistics website.

 

3. Returned to Sender

(Excludes cases where the shipping address provided was incorrect)

If the tracking shows the order was returned to the warehouse:

  • Option 1: Full refund within 3 business days after the return is delivered.

  • Option 2: Re-delivery within 3–5 business days after the return is delivered.

 

4. Marked as Delivered, But Not Received

  • If the delivery address differs from what was provided, and it's confirmed that the courier delivered to the wrong address:

    • Full refund within 3 business days / Re-delivery within 5 business days, as requested.

  • If the delivery address matches the order:

    • The supplier will provide proof of delivery. No further action unless proven otherwise.

 

5. Product Issues

If your order arrives with any of the following issues:
Damaged, broken, stained, minor scratches, poor quality, not as described (size/colour/style), wrong item, or missing items/accessories, and valid proof is
provided:

  • If a return is requested:

    • Full refund within 3 business days after the returned item is received.

    • OR Re-delivery within 3–5 business days after the returned item is received.

  • If a return is NOT requested (based on issue severity and valid proof):

    • Full refund within 3 business days / Re-delivery within 3–5 business days.

Note: Refunds or replacements without return are subject to approval based on the nature of the issue and proof provided.

 

Contact Us

For assistance with returns or refunds, please contact our support team at
orders@flexifyplus.com